Case Study

Joy Learning LMS | Tech ICS Case Studies

Accenture’s SynOps for Supply Chain helped a global healthcare technology company reimagine its supply chain through digital innovation.


Adapting the supply chain for a world where nothing stands still

With both technological and medical advances occurring at an ever-faster rate, today’s healthcare technology industry is a complex and dynamic place in which to operate.

A decade ago, one big-ticket global medical technology company found this era of constant change was stretching its spare parts supply chain to the limit. Dispersed and fragmented legacy systems weren’t providing the total visibility into inventory it needed in all its markets around the world.

That was impacting the company’s ability to achieve acceptable fill rates for the vast array of parts needed to maintain and service the healthcare-critical products its customers – and their patients – relied on every day.

To stay in front of the competition, this healthcare technology leader recognized the need to rethink its supply chain. So, they asked Accenture to help boost their agility and responsiveness through technology-led innovation.

Joy Learning LMS | Tech ICS Case Studies
Joy Learning LMS | Tech ICS Case Studies

What Accenture did

Switching on the intelligent supply chain with SynOps

Over a ten-year relationship, Accenture has helped this company centralize and standardize inventory management, while boosting productivity through intelligent operations and Accenture’s unique SynOps growth engine

People and culture

A significant upgrade in back-office productivity

By standardizing, centralizing, and optimizing global supply chain processes, and creating a culture of continuous improvement, Accenture helped this global healthcare technology company boost overall back-office productivity by up to 12% annually.

What’s more, the company’s previous fragmented, poor-visibility inventory management model is a thing of the past. Thanks to the SynOps for supply chain human-machine growth engine, Accenture has worked to continuously improve service parts fill rates – one of the company’s most critical measures of success.

In total, the relationship has delivered more than $130 million in combined business impact.

Joy Learning LMS | Tech ICS Case Studies
Joy Learning LMS | Tech ICS Case Studies

Value delivered

The company has come a long way from the days of the fragmented inventory management model that offered limited visibility into operations and leaving them with minimal opportunities to improve performance. By partnering with Accenture to deploy a streamlined and centralized model, accessing highly skilled talent, and innovation capabilities they have been able to position their spare parts supply chain to continue to excel in today’s dynamic healthcare environment.

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