• Digital & IT Specialists
  • London: Mon-Fri 9am-6pm | Sylhet: Sat-Thur 10am-7pm
  • info@techics.com
  • London Tel: 0333 344 7237
  • London Office
  • Sylhet Office

E-Commerce Support & Service Management

E-Commerce Support & Service Management

Ensuring a reliable technical support service is in place for any website and CMS is an essential deliverable to ensure a website can maximise its performance and keep maintenance time as efficient as possible. Our aim is for all technical facets to be taken care of so we can focus on working with brands on the 'bigger picture'. 

The digital world is constantly changing; our clients need to feel that if they have a question, it can be answered quickly and accurately by our knowledgeable team who care.

Our Technical Team will be able to provide you or your enterprise, technical support as well as fixing bugs and errors. Some of the services we are offer are as follows:

  1. Security maintenance.
  2. Site troubleshooting.
  3. Server management. If you or your enterprise are online, then you need to make sure there are no downtimes. We will also make sure all correct patches/error logs/fixes etc. are made to prevent downtime as well as data loss. 
  4. Content Management Systems (CMS) user guides and training. 
  5. Cross browser compatibility upgrades.
  6. Regular performance enhancement audits.

We understand that you or your enterprise may have specific requirements, so please contact us by clicking here

For us, statistics are key to making any decision online. Reporting needs to be accurate, relevant and tailored to individual needs. We have a range of reporting modules we use to offer insights into the performance of individual websites and the behavioural KPI's (Key Performance Indiciator) of each customer base.

Gaining this kind of an understanding enables our clients to be proactive in catering to their customers and expand their business to new demographics and territories. We provide analysis on:

  1. Traffic Flow.
  2. Global Demographic insights.
  3. Visitor acquisition and SEO performance.
  4. Exit areas and lower performing content.
  5. E-Commerce Product performance. 
  6. E-Commerce conversions and timings.
  7. Booking console data.


An E-Commerce website from Tech ICS offers total customisation so that your web platform fits your requirements perfectly, and works in the way you and your business are used to operating. A system that anyone can use – with all the features you need. Our system works the way you do. It is intuitive and has only the options you need to get the job done. The easy to use interface of a Tech ICS will give you full control of your web content.

When your E-Commerce website is ready to launch, you will receive comprehensive training and ongoing support from our friendly team, along with a dedicated account manager. A Tech ICS retainer package gives you regular performance analysis and statistics, along with expert marketing advice to help you build your business at home and abroad.